Privacy Policy

Introduction

Your personal privacy is one of our top priorities, and this comprehensive Privacy Policy outlines all rules governing how we collect, store, utilize, protect and share your personal information when you browse our website, place orders, contact customer service, or interact with any online shopping features we provide. This policy applies to all website visitors, registered shoppers, and global customers who complete purchases on our platform, covering all data handling procedures for order processing, logistics arrangement, after-sales service and website operation. By accessing and using our website, you fully acknowledge and agree to the data practices stated within this policy.

Information We Collect From You

We gather two main types of information from users voluntarily or automatically during your site visits and transactions.

1. Voluntarily Submitted Personal Information When you create an account, submit checkout orders, send service inquiries or sign up for product update notifications, you actively provide us with identifiable personal data, including your full name, shipping delivery address, contact contact information, order payment details, purchase preferences, and feedback content you submit to our support team. This information is solely provided by you to complete order delivery, payment verification and after-sales support.
2. Automatically Collected Technical Data Every time you visit our website, our servers automatically record non-identifiable technical information, such as your device IP address, browser model, operating system, page access records, website stay duration, clicked product pages, and device screen parameters. We also deploy cookies, pixel tags and similar tracking tools to record your browsing behaviors, optimize website loading speed, adjust product display recommendations and analyze overall website traffic performance. You can disable cookie functions via your browser settings at any time, yet certain shopping functions like order checkout and real-time tracking may be limited after turning cookies off.

How We Use Your Collected Information

All collected personal data will only be used for legitimate, shopping-related purposes without unauthorized extra usage beyond the scope listed below:

• Process your submitted orders, arrange warehouse shipment, generate tracking codes and complete global delivery coordination to guarantee smooth receipt of your olive oil products;
• Verify payment identity, confirm transaction validity, and conduct full refund processing in line with our 60-day return rules, with all refunds settled in unified USD currency;
• Respond to your customer service requests, solve logistics delay, product quality, return and refund related issues, and deliver timely order status updates;
• Optimize website page layout, product display logic and shopping experience by analyzing anonymous browsing data, adjusting page loading efficiency and product recommendation logic;
• Send optional product discount updates and cooking oil usage guides only if you explicitly opt into notification subscriptions;
• Comply with local legal supervision requirements, retain order transaction records for financial audit and dispute resolution needs;
• Prevent fake orders, fraudulent transactions and abnormal malicious access to protect the security of all users’ shopping accounts.

Information Sharing With Third Parties

We will never sell, rent or trade your complete personal identifiable information to irrelevant third-party marketing agencies for commercial profit. Limited information sharing only occurs with trusted service partners who assist us in running the website and fulfilling orders, and all cooperating parties must sign strict data confidentiality agreements:

1. Payment Processing Partners: We share necessary payment verification data with secure payment service providers to complete checkout transactions, and all financial data is encrypted under industry standard security protocols;
2. Global Logistics Providers: We transmit your shipping name and delivery address to logistics couriers to arrange parcel delivery, and couriers are prohibited from using your address information for any non-delivery business;
3. Website Technical Service Suppliers: Hosting, analytics and anti-fraud service providers receive anonymized browsing data to maintain website stability and block abnormal access;
4. Legal Mandatory Disclosure: We may release your personal information when required by local laws, court subpoenas or official regulatory investigation requests, to fulfill legal compliance obligations.

Data Security Protection Measures

We adopt multi-layered industry-standard security technologies to safeguard your personal and payment data from unauthorized access, leakage, tampering or loss. All sensitive information including payment credentials is encrypted during transmission and storage on our secure servers. We regularly conduct system security inspections, update firewall protection tools, and limit internal staff access to personal data only for order processing work needs. Though we implement strict protective mechanisms, no online data transmission method can guarantee absolute zero risk of information leakage, and you shall also take responsibility for protecting your account login password and avoiding sharing your account with others.

Data Retention Period

We will only store your personal information for the minimum necessary time to fulfill the corresponding service purpose. For completed order records, we retain transaction data for the period required by local financial and tax regulations to handle possible return disputes, refund reviews and official audits. If you submit a request to delete your account and personal data, we will erase your identifiable information after finishing all pending order shipments and refund procedures; anonymous aggregated browsing statistical data without personal markers may be preserved long-term for website optimization analysis.

User Privacy Rights

Based on regional privacy protection regulations, you hold multiple controllable rights over your personal information stored on our platform:

• Right to access: You may request a full copy of all personal data we have collected under your account;
• Right to correction: If your shipping address, contact information or order records contain errors, you can submit requests to revise inaccurate data;
• Right to deletion: You can apply to delete your account and all associated personal information after all pending orders and refunds are fully completed;
• Right to opt-out: You may unsubscribe from promotional email notifications at any time, and choose to disable website tracking cookies via browser settings;
• Right to limit data usage: You can submit requests to restrict our use of your personal information for non-essential marketing analysis.

Children’s Privacy Protection

Our website and all sold cooking oil products are designed for adult home cooking users. We do not intentionally collect any personal information from users under 13 years old. If we accidentally receive identifiable data from minors without guardian consent, we will immediately delete all related information upon receiving notification and will not conduct any further data processing.

Policy Updates

We reserve the right to revise and update this Privacy Policy in response to adjusted local privacy laws, upgraded website service functions or optimized data processing standards. Once revisions take effect, we will post the updated full text on our website’s legal policy page. Your continued use of the website after policy updates indicates your recognition and acceptance of the revised data rules.

Contact For Privacy Inquiries

If you have any questions, doubts or requests related to this Privacy Policy, personal data storage, information deletion or privacy right exercise, you can reach our customer support team through official website service channels at any time. Our professional team will respond to your privacy related inquiries and process your data requests within a reasonable processing period.